If you want to experience
Norvinz services, here is a list:
When you contact us: You may call us at our
toll free number 1-877-SPCLMKT or 1-877-772-5658, email
us at info@norvinz.com,
or fax us at 732-946-9439. If we are busy serving other
customers, please leave a message and we will get back
to you promptly.
When you want to schedule a product audition:
We will match your needs with the right local Norvinz FR
with a similar system and taste in music. If there are
no FRs in your area, we will schedule for you to
audition Norvinz products in a Norvinz Showroom at your
convenience. If you decide to purchase Norvinz products,
we will reimburse the actual travel costs, up to 5% of
the purchase price.
When you decide to purchase: We will ask for a
deposit to place an order with the manufacturer, then
notify you when your order is ready to ship, at which
time you will make a shipment payment. We will also
schedule the FR to come to your place to install your
equipment. When you are totally satisfied with the
install, we will process the balance of the payment.
During the 30-day trial period: The FR will
keep in touch to make sure everything is working
smoothly and handle any problems that may arise. Should
you desire to return the product, the FR will facilitate
the return. If you return the product, we will refund
80% of the purchase price, less shipping costs after we
have inspected, retested and refurbished the product.
Alternatively, you may choose to use the full credit for
the purchase toward other Norvinz products.
After the trial period and during warranty: If
you are happy with the purchase, the FR will continue to
ensure that any problems that may arise will be
addressed.
After the warranty period: Should your product need
repair service, just contact the FR, who will facilitate
the repair work. You will pay Norvinz for the cost of
the repair.
We want you to be a delighted customer so you would refer
potential customers to us. If you are interested in becoming
a Norvinz FR, please contact us. |
